Communication lies at the heart of any business. Believe me if it is possible to misunderstand something then people will. There is little doubt that Business Communication: Process & Product has been forever changed by the information age. I had assumed from the beginning that we were working on one part of the site (the part I thought needed the most work) but the person employing me thought it was another part of the site.

This is not an uncommon problem in business. There will be light-speed transfers that will allow teaching business writing online around the globe using satellites and what we might perceive as infinite bandwidth. And unfortunately, they have also been a studier of human societies and civilizations for long enough to see the problematic nature of the flow of information.

Well, there will be light-speed communication around the globe using satellites and what we might perceive as infinite bandwidth. This is rubbish. The real trick is to write in such a way that you communicate your message without overdoing the detail. Is it true that not everyone can be trusted with information? Many people would agree, some would go so far as to say that humans cannot be trusted with information, but why? Well, information is power and if you power-up those who cannot control their integrity levels or choose not to, then in a way giving them the information makes you an accessory to their actions.

Soon, we will have super small devices that operate by voice and eventually by thought. Communication lies at the heart of any business. The folks who have the information do not even trust themselves with the business writing textbooks they have because it’s too easy to make a mistake. As a draughtsman I quickly had to learn that you must assume the person who was looking at your drawing knew nothing.

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